Shipping & Returns
We ship goods with services with track and trace except in Amsterdam, where we normally deliver by bicycle. Pick-up at our store is free. Delivery rates are:
Netherlands euro 6.75
European Union: euro 9.30
Rest of World: euro 19.00
We normally ship out within 48 hours. Benjamins is not responsible for any delays of your package during delivery.
Refunds and exchanges:
You can return your purchase within 14 days after receiving your parcel, at your own expense. We only accept non-used items. We will either exchange the item and send it to you free of charge or Benjamins will refund your money. We will need the invoice or receipt to process a return.
If you want to return or exchange an item, please send us an email to firstname.lastname@example.org, and we will assist your request. Returns can take up to 10 business days to be carried out and refunded, depending on your bank and method you paid with.
All returns will have to be shipped to the following address:
3511 JM, Utrecht
Don’t forget the invoice number.
Purchases made in our Utrecht store can only be exchanged for a coupon within 14 days of purchase; we do not refund cash for items bought in store. Please ensure you have the receipt.
Lost or damaged items:
Benjamins shall not be liable for any direct or indirect damages done by any of the services we provide. New Optimist will provide you with the tracking number and contact information for the shipping company immediately after shipping. We do not accept any responsibility for lost packages.
We try our best to keep our web store as up to date as possible. Our stock is updated automatically, but there is always a possibility that the ordered item is still being made or just is sold in our store. Benjamins will inform you as soon as possible when this occurs.